/legal/privacy
Privacy notice
This notice explains what personal data Lattix Technologies Corp collects when you use Arq, why, and the choices you have.
What we collect
| Data | Why |
|---|---|
| Name, email address and password (stored as a hash), or the identity from a social sign-in you choose | To create and secure your account |
| Organization, membership and role | To give you access to your workspaces and invite colleagues |
| Subscription status and seat count; payment details are held by Stripe, not by us | To bill for the Service |
| Audit events (for example sign-ins, token creation, billing changes) with the acting user | Security and accountability |
| The content you put into models, which may include names of people or teams | To provide the Service; handled as customer data under the DPA |
What we do not collect
- No third-party analytics, advertising or tracking scripts, and no tracking cookies.
- Site measurement is a daily count of steps (visits, trial and demo clicks, sign-ups, subscriptions) with no identifier, address or device information.
- The demo runs in your browser. For its drafting limit we store a salted hash of your network address with a count, never the address itself.
Cookies
Arq uses only cookies that are needed for the Service to work: your session, and the organization you have selected. Your theme preference is kept in your browser's local storage.
AI providers
When you draft with the hosted credit, the brief and the relevant part of your model are sent to the AI provider configured for the Service for that request only. Lattix does not use your data to train models. If you add your own provider key, requests go to the provider you chose under your agreement with them.
Sharing
We share personal data only with the subprocessors listed on the security page, to run the Service, and where the law requires it. We do not sell personal data.
Retention
Account data is kept while your account exists. Audit events are kept for security purposes. Retention periods after an account or subscription ends will be stated in the final version of this notice.
Your choices and rights
You can view and correct your account details, export your models, and ask us to delete your account. Depending on where you live you may have further rights, such as access, portability and objection. Contact us through lattix.io to exercise them.